Reference

What You Agree To When You Use pokerstake

These Terms and Conditions govern your account, your deposits and withdrawals through PayPal, Venmo, and Play+, and your access to our lobby where state law permits. Read them before you open an account — they set out your rights and ours in plain language.

Applies to all US-eligible statesCovers PayPal, Venmo & Play+ useAccount eligibility rulesDispute and contact processUpdated when policy changes
pokerstake What You Agree To When You Use pokerstake
POLICY CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Our chat channel connects you directly to an account specialist who can clarify any clause in these Terms and Conditions and log a formal dispute on your behalf.

Email Support

Send a written query to our support address for questions about account eligibility, payment term disputes, or requests to close your account under these Terms.

Account Help Center

The Help Center inside your account dashboard carries annotated summaries of key policy sections, including the withdrawal verification steps and payment method rules.

HOW WE HANDLE YOUR DATA

Account Security and Your Policy Rights

Data Retention

We retain account and transaction records for as long as required by applicable state regulations. You can request a summary of what we hold by contacting support through live chat or email.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the cashier and lobby pages perform. You can manage cookie preferences in your browser settings at any time.

Account Security

Your account is protected by SSL encryption and a one-time passcode sent to your registered phone or email at each login. Never share that code — our team will never ask for it.

Requesting Changes

To update your registered name, address, or linked PayPal or Venmo account, submit a request through live chat with a valid government-issued ID. Changes are reviewed within our standard verification window.

Common Questions About These Terms

These answers cover what real account holders ask about eligibility, payments, and their rights under these Terms and Conditions. If your question is not here, live chat is the fastest path to a direct answer.

You must meet your state's minimum legal age for online gaming and reside in a state where this type of platform is permitted. Eligibility is governed entirely by state law, not federal rules.

No. Your PayPal, Venmo, or Play+ account must be registered in your own name. Third-party payment methods are not permitted and may result in suspension of your account and reversal of funds.

We post the updated version here and send a notice to your registered email. Using your account after the effective date means you accept the revised Terms. You may close your account before that date if you disagree.

Contact our support team via live chat or email and ask for a data summary. We will respond within the timeframe required by your state's applicable data regulations and provide a clear record of what we hold.

Before your first withdrawal is processed, we verify your name, address, and ownership of the payment method — PayPal, Venmo, or Play+. You submit a government-issued ID through the cashier screen. This is a one-time step.

Start a dispute through live chat or by emailing support with your account ID and the transaction in question. Our team logs the case, reviews it against these Terms, and responds with a written outcome.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.